Refund and Returns Policy
RETURN POLICY
Enveleaf always aims at providing a quality smoking experience for our beloved smokers. Unfortunately, mistakes happen, which is why, if, for any reason you need to return your leaf wraps for a refund within 30 days of delivery, you may do so. Here are our return rules:
- If you are not satisfied for any reason with your order, let us know, by emailing info@enveleaf.com within 30 days of your purchase to request a prompt exchange, or refund. Upon completion of your return for an exchange, or refund, you will receive the agreed upon exchange of goods from Enveleaf.
- All orders will be processed and shipped within 1-4 days of purchase.
- Depending on the size and weight of the purchase, you can expect your order in 1-7 business days after your order has been processed.
Need your order expedited? Please include the request in your order notes AND email: info@enveleaf.com.
RETURN POLICY GUIDELINES
- Wraps– If you are not satisfied with your cigar purchase, it may be returned for a full refund. Please return all unused products in the original packaging. For any Exchange or Refund, please reach out to us by email at info@enveleaf.com
- Accessories – For any other product non-tobacco related, you may return for a full refund if you are unsatisfied for any reason within 30 days of purchase. If there are any defects or damages upon delivery, you may also request a Refund or Exchange at no cost with proof of damage or defect by emailing us at info@enveleaf.com
- Enveleaf reserves the right to limit amounts and quantities of any order.
HOW TO MAKE A RETURN
If for any reason you are unsatisfied with your order, please email us at info@enveleaf.com. We are always pleased to assist with any issues that may occur and can work together to resolve any request to a reasonable degree.
Our return address is:
Enveleaf, LLC
1100 W Cermak Rd STE 535
Chicago, IL 60608
We guarantee quality!
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